Insights, Perspectives, and Thought Leadership
Insights, Perspectives, and Thought Leadership
In 1970 influential Nobel Prize-winning economist Milton Friedman declared that the main purpose of business is to increase profits for its shareholders. This has resulted in a sharp focus on short-term shareholder returns with stock-based remuneration for CEOs. In this type of an organization, customer service, employee engagement and corporate philanthropy are seen as a…
Employee recognition is so fundamental. It’s the second item on Maslow’s hierarchy of needs after food and safety. And yet over and over again it comes up on employee engagement and organizational culture surveys. Lack of appreciation from a manager is one of the top reasons why employees leave a company. How can such a…
“We cannot solve our problems with the same thinking we used when we created them.” – Albert Einstein As a leader in your organization you are responsible for the growth of the business and sometimes that can be a heavy burden to bear. However, as Einstein observed, growing your business depends…
Most of us are familiar with management guru Peter Drucker’s quote “Culture eats strategy for breakfast.” Strategy is not the only course that culture nibbles on however. Your culture also loves to gnaw away at your brand. The obvious bite If you have a well-aligned culture and brand then your customers will trust you and…
Leaders are always asking me what the right culture for a successful business is. “Just tell me what I need to build”. There is no magic recipe for a successful culture because every business and leader creates a unique situation. Is your business in start-up mode, been around for decades, or re-inventing itself? What are…
Do you believe you have the secret formula to making your business extraordinary in 2016 or could your beliefs be holding your company back? It’s the beliefs of leaders that influence their behaviour and actions. “What you do proves what you believe,” says Simon Sinek. For example, if you don’t believe in the benefits of…
There’s an enemy at the gates of your organization. His name is status quo. You wouldn’t recognize him as the enemy — he’s friendly, comfortable and easy to get along with. He’s always there as you put together another annual budget with the standard increase to the bottom line. He encourages you to take on…
As much as we all want to work in an environment that is safe, many of us don’t get that opportunity. Twelve people die every day in their places of work in the U.S. When it comes to workplace injuries, 3 out of every 100 employees will suffer a work related injury. In Canada, in 2012,…
If you want to drive your culture towards success then be careful about the words you choose. The language used in your organization will shape the behaviors of the people. If the talk is all about customers first, employees will place emphasis on serving the customer. If the conversation is about cost reduction, the actions…
This fall is full of election frenzy, whether you’re in Canada or the United States. In both countries, the federal government is the largest employer. In Canada there are over 250,000 people working for the national employer. The next largest Canadian employers are George Weston (owners of Loblaws and Shoppers Drug Mart) at just over…
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