Customer Experience

Insights, Perspectives, and Thought Leadership

Customer Experience

Insights, Perspectives, and Thought Leadership

The Culture Connection Symbolized as a Lightbulb

How Enlightened Leaders are Leveraging Culture to Fuel Results

Recently I facilitated a Senior Leadership Team retreat focused on designing their culture. The impetus for the work was due to an upcoming merger. At the end of the day, I asked each participant to give me one word to describe the day. The answers that came back included encouraged, committed and a resounding good! …

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