Insights, Perspectives, and Thought Leadership
Insights, Perspectives, and Thought Leadership
Good leaders advance a company’s financial goals consistently. Great leaders advance a company’s workplace culture consistently. Both contribute to the bottom line, but only one builds a workplace that is ignited from within by individuals who work seamlessly as a team…in good times and bad. Understanding the dynamics of a positive workplace culture – not…
We’re all a little preoccupied with our health at the moment. That makes sense… But leaders mustn’t lose sight of their organizational health. Now, more than ever, it’s imperative that your company culture remains robust. Some of the bandaid solutions you’ve been employing in the past are probably tattered, exposing systemic wounds and weaknesses. With…
What a time we live in! From students in Parkland sparking corporate responses to gun control, to a CEO shutting down over 8,000 retail locations at the same time for racial bias training, to an ex FBI Director calling upon a nation to vote for their values, people from all corners are stepping up. Parkland,…
During my years as a corporate executive, I remember the endless efforts and pressure to deliver better results. Our weekly performance dashboards were full of customer satisfaction metrics and cost related KPI’s. Process re-engineering was on ongoing activity with obsessed Six Sigma black belters. Despite good intentions, these various areas of focus still resulted in…
One of the opportunities leaders have to ignite their culture is during the hiring process. For example, when I was asked to turnaround a poor performing unit, I knew I needed more teamwork. One tactic I implemented was to replace empire building leaders with those who valued teamwork and collaboration. I hired two directors with…
Employee recognition is so fundamental. It’s the second item on Maslow’s hierarchy of needs after food and safety. And yet over and over again it comes up on employee engagement and organizational culture surveys. Lack of appreciation from a manager is one of the top reasons why employees leave a company. How can such a…
Every day when you arrive at work do you sigh as you go through the door? Do you think “Just once I’d like to be a cast member at Disney, rather than a middle manager where I am today”? If only this place was as exciting and fun to work at as Zappo’s or Google!…
Everyone has a story of lost luggage, delayed flights, or that flight attendant with attitude. And as customers, we can’t wait to share the experience with everyone – either in person or via social media. What the experience is really telling us is how the particular brand of the organization is being perceived. After all,…
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