United

Insights, Perspectives, and Thought Leadership

United

Insights, Perspectives, and Thought Leadership

Airplane Tail

Every business has an “airline” story – do you know yours?

Everyone has a story of lost luggage, delayed flights, or that flight attendant with attitude.  And as customers, we can’t wait to share the experience with everyone – either in person or via social media.  What the experience is really telling us is how the particular brand of the organization is being perceived.  After all,…

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