Testimonials
What leaders say
The Work, In Their Words
“Carol's insight from her own personal experience along with her guidance and accomplished facilitation skills, aided our leadership team as we progressed through her framework. Carol kept us on track through the process which has culminated in an enhanced and sustainable culture recipe for ConnexOntario”
Lorri Lowe
Executive Director, ConnexOntario
“Although I had the clearest vision possible for my organization, I was getting nowhere. The strategy presented was key in helping our leadership team ignite our organization. It put us on the right track in a short time.”
Stephen Covey
Chief of Police and Chief Security Officer, CN
“I have had several coaches and mentors throughout my career, but Carol was and is the most important coach I have ever used. Carol's vision is second to none and her ability to help me create a path for myself has become invaluable to my own growth.”
Mark Silver
Senior Property Manager, SMG
“Anyone lucky enough to have worked for or with Carol knows that she is one of the best leaders you will ever encounter. She is an ideal coach and mentor who manages to bring out the best in those she works with. She is also a fantastic motivational speaker who espouses personal values as the key to work and life balance and satisfaction.”
Andrew Sherbin
Sr. Manager, Communications, Rogers Communications
“Working with Carol was the catalyst in reaching my personal and professional goals (I love my new job!). Her leadership experience, laser-sharp business acumen combined with her dedication to understanding my needs was the perfect storm in guiding me on my journey.”
Liz Matthews
Senior Director, Learning Innovation & Business Solutions, Rogers Communications
“Carol leveraged her wealth of senior business experience and brought the link between leadership values and organizational performance to life. Program participants were inspired and provided with real take-aways.”
Janet Treasure
Vice-President, Professional Development, CMA Ontario
"Working with Carol was an immensely enriching experience. From the Board to the front-line, we've established a new lens on our culture and how it impacts all aspects of our agency. The inclusive and transparent nature of the work has improved communications and increased employee engagement. We have a clear path forward to improve our culture which will allow our staff to better serve their clients. You were very instructive, constructive, helpful, and accessible."
Erin Clayton
Clinical Manager, Pathstone Mental Health
“Before working with Carol, I struggled with a dysfunctional leadership team. As a result of this lack of teamwork, we operated in silos, our people were confused by the lack of consistency, and we wasted a lot of time. Now I can confidently deal with difficult people, have elevated my communication skills, and we’ve put our people on the same train, on the same track. Carol provided me with tools, along with a broad perspective while concentrating on the present. She is tough, kind, respectful, and inspired me to be a better leader.”
Brenda Gunn
Senior Risk Mitigation Manager, CN
“Tackling workplace culture issues is challenging. Through your unique framework, we were able to go above and beyond a basic survey to hear from our staff, through a variety of channels. You helped us get to the core of our issues so that we understood what was underpinning our culture. We were able to distinguish the most impactful areas to work in and where to focus our resources. Not only did you give our employees a voice but they were also able to contribute to the work plan and the priorities. Hearing where people's concerns are coming from and what's important to them, rather than basing ideas on our own observations and biases, is very helpful to improving relationships."
Janice Marks
VP People and Community Programs, Arnprior Regional Health.
“I have worked with Carol for a number of years now and found that her experience and leadership in values-based organizational development has been instrumental to creating stronger and more effective organizations. Working with Carol brought greater clarity and intention to how I approach leadership and people-related challenges. Her professionalism, deep insight, and practical guidance had a meaningful and lasting impact on both my leadership practice and my team.”
Arvin Prasad
MPA - GM Planning & Economic Development, City of Hamilton
“Carol facilitated an exceptional Inclusion Breakfast and EDI session at the World Tunnel Congress that stood out for its authenticity, practical relevance, and highly engaging dialogue. Her ability to create an open, reflective space was able to shift some of the staunchest perspectives in the room. The interactive activities she planned were engaging and allowed me and the other participants to walk away not only WITH new knowledge, but practice in the application of that knowledge. I would strongly recommend her sessions—her facilitation style is both insightful and empowering, leaving participants with clear, meaningful takeaways.”
Dani Delaloye
North America Tunnel Practice Lead, Mott MacDonald