Insights, Perspectives, and Thought Leadership
Insights, Perspectives, and Thought Leadership
Culture is either your greatest asset or your greatest liability. Leaders today know that a strong positive culture aligned with their strategic plan delivers results. Research has shown over and over again that these companies are generating better than average financial results and higher employee engagement. However, shifting culture is a tough exercise. You can’t…
Every day we are bombarded with numbers: phone numbers, account numbers, credit card numbers, PINs, expiry dates, birthdates, loyalty membership numbers. The list seems endless. And, these are just the numbers that surround our personal lives. In the workplace, as a result of Big Data and the Internet of Everything, it seems that we have…
Is it possible that three magic numbers can unlock the secret of working with your Millennial employees? Consider these sequences: 77-61-92 or 10-7-10. Wouldn’t it be wonderful if we could just turn the dial of a combination lock and all the tips, secrets and advice for managing Millennials would suddenly appear? But seriously, these numbers…
Canadians, and indeed people from all over the world, have been watching the devastating fires impacting the residents of Fort McMurray and the surrounding area. As the fires crept closer to the city, 80,000 people were evacuated, followed by the loss of homes, businesses and infrastructure. A community devastated in so many ways. It is…
If you’re like me you’re sick to death from hearing about the great culture at Zappo’s and Google. After all, if we had a gazillion dollars in cash flow we’d all build gyms and onsite daycares for our employees, wouldn’t we? So, when it comes to culture do we all need to be a Zappo’s or…
In 1970 influential Nobel Prize-winning economist Milton Friedman declared that the main purpose of business is to increase profits for its shareholders. This has resulted in a sharp focus on short-term shareholder returns with stock-based remuneration for CEOs. In this type of an organization, customer service, employee engagement and corporate philanthropy are seen as a…
Employee recognition is so fundamental. It’s the second item on Maslow’s hierarchy of needs after food and safety. And yet over and over again it comes up on employee engagement and organizational culture surveys. Lack of appreciation from a manager is one of the top reasons why employees leave a company. How can such a…
Leaders are always asking me what the right culture for a successful business is. “Just tell me what I need to build”. There is no magic recipe for a successful culture because every business and leader creates a unique situation. Is your business in start-up mode, been around for decades, or re-inventing itself? What are…
Do you believe you have the secret formula to making your business extraordinary in 2016 or could your beliefs be holding your company back? It’s the beliefs of leaders that influence their behaviour and actions. “What you do proves what you believe,” says Simon Sinek. For example, if you don’t believe in the benefits of…
There’s an enemy at the gates of your organization. His name is status quo. You wouldn’t recognize him as the enemy — he’s friendly, comfortable and easy to get along with. He’s always there as you put together another annual budget with the standard increase to the bottom line. He encourages you to take on…
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